SHIPPING POLICY
Our Shipping Policy
At Michael's Arabic, we're committed to delivering your orders quickly and safely. Here's everything you need to know about how we ship and what to expect when you place an order with us.
Processing Time
All orders are carefully prepared and processed within one to two business days. Once your order has been packed and is ready to leave our warehouse, you'll receive a shipping confirmation email with tracking information so you can monitor your delivery every step of the way.
Shipping Methods
We offer multiple shipping options to suit your needs and timeline. Standard shipping is available for most destinations, with expedited options for customers who need their items sooner. Shipping costs are calculated based on your location, order weight, and selected delivery method and will be displayed at checkout before you complete your purchase.
Delivery Times
Delivery timeframes vary depending on your location and the shipping method you choose. Standard shipping typically takes between five to ten business days for most areas within Europe. Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or other unforeseen circumstances beyond our control.
International Orders
We ship internationally to many countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. These additional charges are not included in your shipping cost and will be determined by your country's customs regulations.
Tracking Your Order
Once your order ships, you'll receive a tracking number via email. Use this number to monitor your package's progress in real time. If you have any questions about your shipment, please don't hesitate to contact our customer service team.
Lost or Damaged Packages
We take great care in packaging your items to ensure they arrive in perfect condition. If your package arrives damaged or goes missing, please contact us immediately with photos and tracking information, and we'll work to resolve the issue promptly.
Contact Us
Have questions about shipping? Our customer service team is here to help. Reach out to us through our website, and we'll be happy to assist you with any shipping-related inquiries.